Syed Waqas Tayyab
Senior IT System Engineer · IT Service Delivery Lead
Riyadh, Saudi Arabia · SAP · 15+ Years IT
AI, ML, Agentic AI, Cyber & Cloud expert with 15+ years and 100+ projects at SAP. Azure Security Certified. MBA graduate. Building automation systems that save hours daily.
About Me
I'm Syed Waqas Tayyab, a Senior IT System Engineer and IT Service Delivery Lead at SAP Saudi Arabia with over 15 years in corporate IT. I specialise in enterprise IT operations, AI automation, Azure security, SAP systems, and Microsoft 365.
I hold an MBA from Buckinghamshire New University, UK and a BSc IT from University of Greenwich, UK, plus 13 professional certifications including Azure Security Engineer and SAP Python ML.
My mission: bridge the gap between corporate IT and modern AI — training teams to adopt tools like Copilot, Claude, and Gemini, and building automation systems that save hours of manual work every day.
What Sets Me Apart
Key differentiators over other Senior IT Engineers · For hiring managers
AI Tools in Production
Built & deployed 4 AI automation tools used daily at SAP. Not just familiar with AI — actively building with it in production.
Rare CombinationZero SLA Breaches — 6 Months
1,300+ interactions managed via ServiceNow CSM/FSM with ITSM AI Copilot. 96%+ SLA compliance sustained consistently.
Proven Track RecordEnd-to-End Office Build-Outs
Full IT & AV delivery for 3 offices — floor plan to handover. Teams Rooms, Cisco networking, structured cabling, signage.
Project DeliveryAzure Security Engineer
Raised Microsoft Secure Score 41% → 78%. Zero Trust, Conditional Access, PIM — all live at 200+ user enterprise.
Microsoft CertifiedMENA Specialist — 15+ Years
Location responsible SAP Saudi Arabia across 3 offices. Fluent Arabic + English. Iqama transferable. Deep MENA enterprise IT knowledge.
Local + GlobalMBA + 13 Certifications
MBA (UK) · Azure Security · SAP AI Hub (AIG02) · ITIL v3 · PMP. Business thinking + technical depth — not just a technician.
Academic + ProfessionalDaily IT Operations
What I Do Every Day at Work
Across 10 technical domains — from MDM and endpoint security to M365 administration, network ops, and meeting room AV — I keep enterprise IT running for 200+ users across 3 offices. Click any card below to read the full scope, SLAs, tools, and outcomes.
IT Asset Lifecycle
1,500–2,000+ devices · procurement to disposal
Email & Identity
Exchange Online · MFA · mailbox governance
Endpoint Security
Intune · Defender · BitLocker · CyberArk
macOS Fleet (Jamf)
FileVault · SSO certs · Self Service apps
Mobile MDM
iOS/Android · ADE · Intune · compliance
Windows Provisioning
Autopilot · SCCM · Day 1 ready in 45 min
M365 Cloud Admin
Teams · SharePoint · OneDrive · 200+ users
Print & Meeting AV
HP MFP fleet · Teams Rooms · Crestron · AV
User Provisioning
Azure AD · onboarding · Day 1 in 30 min
Network & VPN
Cisco · Aruba · 802.1X · GlobalProtect
Skills Neural Network
NEURAL SKILL NETWORK
CLICK A NODE TO EXPAND FULL EXPERIENCE
All Domains
Skill Domains
See My Daily Skillset in Action
Asset lifecycle · MDM · Endpoint security · M365 admin · Network · AV · Provisioning
IT Service Delivery & ITSM
Cybersecurity & Azure
SAP & Enterprise Systems
M365 & Modern Workplace
AI, Automation & Development
Infrastructure, Cloud & Networking
Procurement & Vendor Mgmt
Daily IT Operations
Top Skills
Career & Freelance Targets
Full-Time Roles
Senior enterprise positions — MENA + Remote
IT AI Engineer
Python · LLMs · Enterprise AI Automation · SAP AI Hub · MLOps
IT Service Delivery Manager
IT Operations Lead · 200+ users · MENA multinationals
IT Consultant
Enterprise IT Advisory · Azure Security · M365 · SAP Systems
ServiceNow Platform Administrator
ITSM Specialist · CSM/FSM · ITSM AI Copilot · SLA Design
IT Infrastructure & Workplace Tech Lead
AV · Smart Office · Office Build-Outs · Vision 2030
Freelance / Consulting
Project-based · Remote + Onsite MENA
Office Build-Out IT & AV Consulting
Design → Procure → Install → Handover · 4–12 weeks
ServiceNow Implementation & Config
SLA design · Auto-routing · KB architecture · CSM/FSM
Azure Security & M365 Deployment
Zero Trust · Conditional Access · Intune/Autopilot
IT Asset Management Setup (ITAM)
Excel → Proper ITAM · Procurement workflow · Audit trail
Smart Locker / IT Pickup Point Consulting
Signifi deployment · MENA niche expertise
AI Automation for IT Workflows
Python agents · ServiceNow API · WhatsApp alerts · Dashboards
Work Experience
- Location responsible for SAP Saudi Arabia — 3 offices (Riyadh 200+ users, Jeddah, Al-Khobar)
- IT SPOC for C-level executives including SVP MEA-North, MDs, COO, CFO — CEO & Board level events
- Manage 1,500–2,000+ active IT assets via enterprise asset ERP — procurement via SAP Ariba (MENA, ~200–300K/mo)
- Full ServiceNow ticket lifecycle: 50–60/month per user, 1,000–1,500/year total; KB creation & quality checks
- Led 140+ employee onboardings/offboardings including Executives — DocuSign, CLEA, SNOW
- Modern Workplace: Intune/Autopilot, SCCM, Azure AD (Entra ID), JamF, iOS/Android MDM
- AV & meeting room tech: MS Teams MTR, Logitech Rally, Poly Pano, Crestron, Evoko booking systems
- Managed SAP events: LEAP, Crown Plaza, Kick-Off KSA/MEA, Board & CEO level meetings Germany IBS
- Built AI automation tools (Power Apps, SAP Build, Python) replacing manual workflows — saving hours daily
- SAP system analysis: PowerBI dashboards, SharePoint sites, SAP Work Zone, SAP JAM automation
- Vendor coordination: Destiny, Beetra — OBO/renovations up to 1.2M SAR; Jeddah, Riyadh, Al-Khobar
Projects I've Built
Waqas AI Hub
macOS AI Dashboard
Native macOS Swift app + FastAPI backend integrating Gmail, SAP Outlook, Calendar, ServiceNow tickets, and WhatsApp SLA alerts in one dashboard.
IT Asset Manager
Enterprise Web App
Full-stack Flask app replacing Excel-based asset tracking at SAP. KPI dashboard, Excel import/export, AI chat widget, full audit log. Modelled on real enterprise IT asset system workflows.
SNOW SLA Pipeline
WhatsApp Automation
Python daemons polling ServiceNow every 5 min — fires WhatsApp via Twilio 30 min before SLA breach. Zero manual checking.
HiTecH AI HUB
Personal Brand Website
This site — Next.js 14, TypeScript, Tailwind CSS, live IT news ticker, AI neural network, blog, hire page. Deployed on Cloudflare Pages.
SAP O365 MCP Server
Claude AI ↔ M365 Bridge
MCP server giving Claude AI direct access to SAP Outlook, Calendar, OneDrive, SharePoint via OAuth2 + Microsoft Graph API.
SNOW SLA Predictor
Python ML Model
ML model on real enterprise IT operations ServiceNow ticket data predicting SLA breaches before they happen — scikit-learn Random Forest pipeline on 1,500+ tickets/year data.
SAP PowerBI IT Dashboard
KPI & Analytics Automation
PowerBI dashboards for IT KPIs, asset lifecycle, ticket SLAs, and onboarding stats. Integrated with SharePoint and SAP Work Zone for live data feeds.
SAP MENA Device Approval System
Power Apps Automation
Power Apps-based device approval workflow for MENA region — replacing manual email chains. Handled 200–300K SAR/month in device procurement approvals via SAP Ariba integration.
Research & Publications
From Practitioner to Published Researcher
My goal is to bridge the gap between enterprise IT practice and academic research — a gap that costs both sides. Practitioners solve problems that academics study in theory. I am working toward publishing original research grounded in real enterprise deployments across MENA, targeting peer-reviewed journals and recognised global universities.
AI in Enterprise IT Operations
Empirical study of AI automation impact on SLA compliance, ticket resolution time, and IT engineer productivity in large-scale SAP/ITSM environments.
Cybersecurity Governance in Emerging Markets
Analysis of Zero Trust adoption, Microsoft Secure Score uplift, and PDPL/NCA compliance patterns in Saudi Arabia enterprise organisations.
IT Asset Lifecycle & RFID Automation
Quantifying accuracy, cost, and time savings from RFID-enabled asset tracking vs traditional manual audits across 1,500+ device enterprise fleets.
Digital Transformation in MENA
Examining Vision 2030 technology adoption barriers and enablers — cloud readiness, talent gaps, and governance frameworks across KSA enterprise sectors.
Multiagent AI Systems in IT Support
Design patterns and failure modes of multiagent orchestration applied to real-time incident detection, SLA prediction, and alert routing in enterprise ITSM.
IT Career Transition to AI Engineering
Longitudinal self-study on reskilling pathways for senior IT professionals transitioning into AI/ML engineering roles — certification efficacy and portfolio-based hiring.
My Blogs — Analyst & Strategist Writing
Original research-backed articlesOpen to Academic Collaboration
If you are a researcher, academic institution, or journal editor interested in co-authoring empirical research on enterprise AI, IT automation, or cybersecurity governance in emerging markets — I welcome the conversation. Practitioner data from real deployments is what most academic AI research lacks.
waqastayyab2004@gmail.comCertifications & Education
Completed Training
25 enterprise IT courses completed · All 100% · 2023–2026
See My Daily IT Skillset in Action
10 detailed project cards covering every technical area I manage daily — asset lifecycle, MDM, endpoint security, M365, network ops, meeting room AV and more. Each card includes SLAs, outcomes, and full tech stack.
Let's Work Together
15+ years of IT expertise + AI/ML skills. Available for IT Service Delivery, AI Automation, Azure Security, SAP, M365, and Web App projects — MENA and remote.