Syed Waqas Tayyab
Senior IT System Engineer · SAP · 11 Years
Experienced IT Consultant and Corporate IT Expert with 15+ years across IT Infrastructure, Operations, Service Delivery, and Office Technology at SAP and leading organisations in Saudi Arabia. 100+ projects and implementations delivered across MENA — from enterprise IT deployments and Azure security rollouts to AI automation pipelines and SAP integrations. Azure Security Certified engineer with an MBA, 13 certifications, and rapidly growing expertise in AI Engineering, MLOps, and Agentic AI.
“Training and building AI expert teams — helping young IT professionals adopt AI faster, bridging the gap between missing experience and real-world corporate industry knowledge.”
Open To These Opportunities
Whether you're hiring, need a consultant, or want to discuss a project — here's exactly what I'm targeting.
IT Service Delivery Lead
11+ years owning SLA/KPI delivery at SAP enterprise. Expert in ITIL v3, ServiceNow ITSM, vendor management, escalation frameworks and service improvement plans across MENA.
IT Consultant
Advisory-level consulting on IT infrastructure, Azure security, SAP operations, M365 transformation, and AI automation strategy for enterprises and SMBs.
SAP ML Engineer
Combining 11+ years SAP enterprise experience with fresh ML/AI certifications (SAP HANA Python ML, AIG02). Ready to deliver from day one.
IT Manager / Team Lead
Senior leadership managing IT teams across infrastructure, cloud, security and AI. MBA + 11 years SAP + ITIL + PMP background.
AI & Automation Consultant
Advisory and project delivery helping enterprises implement AI automation. Proven with real tools already deployed at SAP.
Freelance Projects
Short or long-term projects: AI automation scripts, web apps, SAP/ServiceNow integrations, Azure security assessments.
Freelance Services
Project-based work — fast, professional, and enterprise-grade quality.
AI Engineer & ML Solutions
End-to-end AI engineering using Python, Claude AI, SAP HANA ML, and Agentic AI frameworks. Build ML models, LLM pipelines, AI-driven automation, ticket monitors, SLA breach predictors, email agents, and WhatsApp alert systems. Currently building SAP HANA Python ML models.
IT Infrastructure Consultant
11+ years designing, supporting and optimising enterprise IT infrastructure at SAP — HP servers, Cisco/Aruba networking, LAN/WAN, NAC controllers, OS mass deployments (Windows/macOS/Linux), and server room management. Trusted infrastructure advisor for MENA enterprises.
Office Technology Expert
Full lifecycle Microsoft 365 and Modern Workplace setup — Exchange Online, Teams, SharePoint, OneDrive, M365 Copilot, Digital Signage (SVM/ITPP), Logitech & Evoko meeting room devices, Skype/Lync gateways, and end-user adoption programmes. 11 years at SAP delivering this daily.
Web App & Dashboard Development
Custom IT dashboards, asset management systems, and ITSM tools built with FastAPI + Next.js. Replace Excel spreadsheets with real web applications — proven with IT Asset Manager built at SAP.
SAP & ServiceNow Integration
Connect SAP BTP, ServiceNow, and M365 via API-first architecture. Custom ITSM workflows, OData queries, SAP Ariba procurement automation, SNOW ticket lifecycle management, and SLA/KPI dashboards.
Azure Security & Zero Trust
Azure Security Engineer Associate certified. Zero Trust architecture, Intune MDM, MFA rollout, Conditional Access policies, Defender for M365, endpoint security, and identity governance for enterprise environments.
IT Service Delivery Management
Design and implement ITIL-aligned service delivery frameworks — SLA/KPI ownership, incident & problem management, escalation procedures, vendor management, service improvement plans, and SNOW knowledge base development.
Cloud & M365 Advisory
Azure architecture review, M365 tenant setup and optimisation, hybrid cloud migration planning, SAP BTP integration strategy. SMB and enterprise advisory with hands-on implementation support.
IT Leadership & AI Training
Workshops and coaching on AI adoption, automation tooling, Azure Security, and M365 Modern Workplace. Delivered end-user training at SAP Saudi Arabia across Riyadh, Jeddah, and AlKhobar locations.
Work Experience
11+ years across SAP, Banking, and IT Solutions in Saudi Arabia
Senior IT System Engineer
Riyadh, Saudi Arabia
Jul 2019 – Present
5 yrs 1 mo
- Proactive monitoring and intervention across all network layers for enterprise IT field service availability
- Secure lifecycle management of IT assets — storage, movement, disposal, and procurement via SAP Ariba (MENA region)
- Full ServiceNow (SNOW) ticket lifecycle — prioritization, escalation, resolution, closure aligned to SLAs & KPIs
- End-to-end onboarding/offboarding — access provisioning and deprovisioning per corporate policy
- Managed IT arrangements for C-level meetings, global training sessions and SAP events
- Recommended and implemented new technologies, verifying stability and functionality during upgrades
- Supported Modern Workplace: SVM, ITPP, Digital Signage, and internal content management platforms
- L2/L3 technical support with advanced troubleshooting for internal and external users
- Built AI-powered tools: IT Asset Manager, SNOW automation pipelines, WhatsApp SLA alert system
- Developed FastAPI + Next.js dashboards replacing manual Excel-based IT workflows
IT Support Specialist
Riyadh, Saudi Arabia
Jul 2015 – Jul 2019
4 yrs 1 mo
- IT SPOC for SAP Saudi Arabia — Riyadh, Jeddah, and AlKhobar — part of the Global IT EMEA team
- Supported and maintained IT infrastructure: HP servers, Cisco switches/routers, LAN/WAN, NAC controllers
- ISP/intranet/internet connectivity and MS Teams/Skype/Lync gateway management
- Delivered end-user training and awareness sessions for SAP cloud-based technologies
- Managed Cisco and Aruba wireless systems, SVRS, Office 365, Logitech and Evoko meeting room devices
- Mass deployment of Windows, macOS, and Linux operating systems across the organization
System Security Officer
Riyadh, Saudi Arabia
Nov 2012 – Jan 2015
2 yrs 3 mos
- Managed ATM and branch physical security systems for continuous protection of critical banking infrastructure
- Administered access control systems (G4S MultiMax) — user privileges, access rights, card issuance/deactivation
- Monitored site health, alarms, and security alerts using Siecep ATM security management tools
- Investigated security incidents and retrieved CCTV recordings for management reviews
- Regular testing and validation of CCTV, IoT sensors, burglar alarms, and fire alarm systems
- 24/7 security operations support — BMC Remedy for incident tracking, escalation, and resolution
- Worked with Siecep, Vanguard, MultiMax, BMS banking security platforms
Network Administrator
Riyadh, Saudi Arabia
Feb 2011 – Aug 2013
2 yrs 7 mos
- Maintained company IT network, servers, and security systems
- Investigated and diagnosed network problems, collected IT usage statistics
- Physical security controls for server rooms, network closets, and storage areas
- Monitored CCTV coverage and access logs for data center and IT storage areas
- Coordinated with facilities and security teams on locking, surveillance, and alarm systems
13 Certifications
Spanning AI/ML, Azure Security, SAP, Cisco, ITIL and Project Management
Developing AI Models with Python ML Client for SAP HANA
NEWSAP
May 2026
AI-Driven Project Manager: 10X Productivity with Generative AI
NEWQAS
Dec 2025
Microsoft Certified: Azure Security Engineer Associate
Microsoft
Jul 2024
Artificial Intelligence and Application Security
Oct 2024
Prepare for Azure Fundamentals (AZ-900)
LinkedIn / Microsoft Press
Jan 2024
Microsoft 365 Copilot First Look
Oct 2023
SAP Certified Application Associate — SAP Analytics Cloud
SAP
Jan 2023
Compose and Automate with SAP Build (No-Code)
SAP
Mar 2023
SAP Certified Technology Consultant — SAP S/4HANA Admin
SAP
Mar 2022
Discovering SAP Generative AI Hub (AIG02)
NEWSAP
Jul 2026
PMP Training — 35 PDUs
Project Management Institute
Feb 2017
ITIL v3 Foundation
AXELOS
Jan 2017
CCNA Security
Cisco
Sep 2013
Technical Skills
Service Delivery & Consulting
AI, ML & Automation
Cloud & Azure
Cybersecurity
SAP & ServiceNow
Microsoft 365
Infrastructure & Networking
Development
Leadership & Management
Education
Master of Business Administration (iMBA) — International Business
Buckinghamshire New University, UK
2020 – 2023
IT Management, Business Analysis, International Business
Bachelor's in Business Information Technology (BCS-HONS)
University of Greenwich, UK
2006 – 2010
Computer and Information Sciences, Support Services Management
English
Fluent
Arabic
Fluent
Let's Build Something Together
11 years of enterprise IT at SAP + Azure Security Certified + AI/ML expertise + MBA. Whether you need a Senior IT Engineer, an AI Automation consultant, or a freelance project partner — I respond within 24 hours.
Open to MENA · Remote · Hybrid · Iqama Transferable