Corporate IT TrainingIntermediateFree

IT Link Center (ITLC) Walk-up Kiosk & Queue Monitor Setup

Learn how to set up and manage the ITLC Walk-up Kiosk and Queuing Monitor — the ServiceNow-integrated iPad check-in and digital queue display used at IT Link Centers to manage in-person IT support queues.

4.980+ enrolled1h 30m5 modules · 25 lessons

IT Link Center (ITLC) Walk-up Kiosk & Queue Monitor Setup

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1h 30m total

5 modules, 25 lessons

Available in English

Certificate on completion

What You Will Learn

Set up an iPad kiosk using Jamf MDM and Apple ADE from out-of-box

Configure the ITLC Extension Attribute in the Jamf Admin Console

Retrieve service account credentials securely from a corporate password vault

Log into the ServiceNow Walk-up portal and configure the kiosk location

Set up the Queuing Monitor using a Digital Signage machine and portal

Skills Covered

Jamf MDMServiceNow Walk-upDigital SignageApple ADEMicrosoft IntuneQueue Managementcorporate password vault

Course Curriculum

5 modules · 25 lessons · 1h 30m total

What is an IT Link Center (ITLC) and its role in enterprise IT support

Two-component system: iPad Check-in Kiosk + Queuing Monitor display

ServiceNow Walk-up module: how it improves queue management

Network requirements: corporate guest Wi-Fi for setup, corporate Wi-Fi for operation

Prerequisites: iPad 10"+ with iPadOS 15+, Jamf Cloud ADE enrolment

Your Instructor

Syed Waqas Tayyab

Senior IT System Engineer · SAP Saudi Arabia · 15+ Years

Azure Security Certified IT engineer with 15+ years at SAP managing enterprise infrastructure across MENA. All course content is drawn from real daily operations — no theory, no filler.