Corporate IT TrainingIntermediate

Nexthink Amplify: Real-Time Endpoint Visibility for IT Support

Nexthink Amplify is a browser-based plugin that integrates real-time endpoint telemetry, AI diagnostics, and one-click remote actions directly into your ITSM ticketing tool. This course covers the full Amplify workflow — from understanding the architecture to using remote actions, interpreting telemetry, and improving First Contact Resolution at the service desk.

4.965+ enrolled2h6 modules · 14 lessons

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2h total

6 modules, 14 lessons

Available in English

Certificate on completion

What You Will Learn

Understand how Nexthink Amplify integrates with your ITSM platform and surfaces endpoint data inside tickets

Interpret real-time device telemetry: CPU, memory, crashes, boot time, network, compliance

Use one-click remote actions to resolve common issues without remote desktop

Apply guided diagnostics to improve First Contact Resolution at L1

Identify proactive signals — crash spikes, compliance drift — before users raise tickets

Skills Covered

Nexthink AmplifyEndpoint AnalyticsRemote ActionsITSM IntegrationFCR ImprovementProactive ITMTTR ReductionDigital Workplace

Course Curriculum

6 modules · 14 lessons · 2h total

Architecture: Collector → Infinity Platform → Amplify extension

How Amplify reads ticket data automatically

Installing the browser extension

Assessment — Test Your MDE Knowledge5 questions

Test what you've learned in this course with 5 scenario-based questions covering MDE policy management, performance troubleshooting, exclusion workflows, and escalation procedures.

Your Instructor

Syed Waqas Tayyab

Senior IT System Engineer · SAP Saudi Arabia · 15+ Years

Azure Security Certified IT engineer with 15+ years at SAP managing enterprise infrastructure across MENA. All course content is drawn from real daily operations — no theory, no filler.