SAP Experience
11+ years at SAP Saudi Arabia across two progressive roles — IT Administrator to Senior IT System Engineer & SPOC
Key Responsibility
IT Single Point of Contact (SPOC) — SAP Saudi Arabia
The sole IT liaison for all of SAP's Saudi Arabia operations — responsible for every device, every network, every system, across multiple cities. Ensuring 500+ employees stay productive and secure.
Career Timeline at SAP
Senior Information Technology System Engineer
SAP
Jul 2019 – Present
7 yrs 1 mo
Riyadh, Saudi Arabia · On-site
- IT Single Point of Contact (SPOC) for SAP Saudi Arabia — managing infrastructure across multiple cities
- Comprehensive IT field service availability through proactive monitoring across all network layers
- Delivered L2/L3 support for 500+ SAP employees across Riyadh HQ and regional offices
- Managed end-to-end device lifecycle: procurement → deployment → decommission (1,500+ assets)
- Implemented Zero Trust security controls, raising SAP KSA Secure Score from 41% to 78%
- Led IT onboarding/offboarding for all SAP Saudi Arabia hires — M365, Azure AD, SAP systems, SNOW
- Built CLEA — a custom SAP BTP app for IT asset lifecycle management (replacing manual Excel tracking)
- Integrated enterprise asset management system, SAP Ariba, ServiceNow and Power BI for end-to-end IT operations visibility
- Set up and managed ITLC walk-up kiosk and Signifi smart locker for self-service IT pickup
IT Administrator
SAP
Jul 2015 – Jul 2019
4 yrs 1 mo
Riyadh, KSA · On-site
- Experienced IT Support Specialist managing and maintaining SAP KSA IT infrastructure
- Single Point of Contact (SPOC) for IT operations — coordinating across multiple offices and global teams
- Handled complex issues related to network connectivity, server management and modern management systems
- Managed Microsoft 365, Cisco and Aruba wireless systems, and endpoint security tools
- Deployed and configured SAP corporate systems for new-hire onboarding at scale
- Optimised IT environments through effective deployment, configuration, and ongoing support
SAP Applications & Tools — Hands-On Experience
SAP-specific platforms and tools used daily across 11+ years — not just exposure, but real operational delivery.
SAP BTP — Business Technology Platform
- Built and deployed CLEA — a custom SAP BTP Cloud Foundry app replacing Excel-based IT asset tracking
- Published CLEA to SAP Work Zone — accessible by all IT team members across the region
- Used SAP Build for no-code automation of IT request and approval workflows
- Managed BTP subaccounts, service bindings, and Cloud Foundry spaces (European data centre region)
Enterprise Asset Management — IT Service Platform
- Daily operational use of enterprise asset management system for end-to-end IT hardware lifecycle — procurement to decommission
- On-boarding: assigned devices to new joiners, linked to enterprise asset ERP records and ServiceNow tickets
- Off-boarding: recovered and deregistered devices, updated records on leaver processing
- Pool stock management: monthly QR scan of all IT storage room inventory against records
- Goods Receipt: registered all new hardware from procurement into the system before any assignment
SAP Ariba — Procurement
- Raised and tracked Purchase Requisitions (PR) and Purchase Orders (PO) for all IT hardware procurement
- Goods Receipt process: matched incoming hardware deliveries against Ariba POs before registration into the enterprise asset management system
- Managed 200–300K SAR/month in IT hardware approvals via Ariba-integrated approval workflow
- Coordinated with finance and procurement teams on IT BOM approvals before project delivery
SAP Analytics Cloud & Power BI
- Certified SAP Analytics Cloud: Planning Associate — planning models, data connections, forecasting
- Built Power BI dashboards fed from ServiceNow REST API and enterprise asset management system data for IT KPI reporting
- Published IT operations dashboards to SAP Work Zone — used weekly by IT leadership and Country MD
- Automated daily IT reporting: SLA stats, ticket volume, asset health, procurement spend
SAP AI — Generative AI & Machine Learning
- Certified SAP Generative AI Developer (C_AIG_2604) — SAP AI Core, AI Launchpad, LLM integration
- Certified in Python ML Client for SAP HANA — building and deploying ML models on SAP HANA Cloud
- Completed SAP HANA Cloud ML course: supervised/unsupervised learning, model deployment
- Applied AI automation to IT operations: email triage, SLA monitoring, ticket classification
SAP Work Zone & Corporate Systems
- Certified SAP S/4HANA System Administration Associate — Basis, HANA DB, transport management
- Managed SAP Work Zone portal — published IT dashboards, tools, and resources for 500+ users
- Supported user access and provisioning for SAP SuccessFactors and SAP Concur integrations
- Coordinated with SAP global IT teams on S/4HANA system access and transport requests
LinkedIn Recommendations
“I had the pleasure of working with Waqas at SAP and was consistently impressed by his technical expertise and leadership. As the IT SPOC for SAP Saudi Arabia, he managed complex infrastructure across multiple cities with precision and professionalism. Waqas excels at turning technical challenges into smart, scalable solutions, all while ensuring business continuity and compliance. A reliable, results-driven professional — any team would be lucky to have him.”
Dr. Reem Alattas
AI, Cloud & Public Sector Growth Executive · NASA Datanaut · PhD Computer Science · 4 Patents
May 2025 · Worked with Waqas at SAP on different teams
“Waqas is a highly educated professional who is passionate about his job and always works as an efficient team player. I recommend him for high and complex IT management for security and infrastructure network.”
Emad Banat
Senior Account Executive @ SAP | Microsoft Technologies
Apr 2025 · Was senior to Waqas at SAP (different teams)